Widerrufsrecht

Last Updated: July 25, 2026

We want you and your pet to be happy with every purchase made through Furtect.com. This Return and Refund Policy explains when orders can be cancelled, which items can be returned, and how refunds are processed.

Order Cancellation

Orders can be cancelled within 10 minutes of being placed. To cancel, contact us immediately at support@furtect.com with your order number.

After this 10-minute window, your order enters our automated fulfillment process and can no longer be cancelled or changed. In that case, please refer to the return options described below once your order has been delivered.

90-Day Return Policy

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging, in the same condition that you received it. You will also need the receipt or proof of purchase.

Hygiene Exception: Opened or Used Items

Our products are made for animals and come into direct contact with your pet's fur, skin, and mouth. For hygiene and safety reasons, products that have been opened, unsealed, worn, or used cannot be returned or exchanged. This includes, for example, collars, pendants, harnesses, and mats that have been worn by or used with a pet.

This does not affect the specific satisfaction guarantees advertised on individual product pages. Where a product page expressly offers a money-back guarantee (for example, the 90-day money-back guarantee), that guarantee applies as described there. Contact us at support@furtect.com to make use of it.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. For approved claims involving defective, damaged, or incorrect items, we will cover the return costs or send a replacement at no charge.

How to Start a Return

To start a return, contact us at support@furtect.com with your order number and the reason for your return. If your return is accepted, we will send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. Please do not return products to any address other than the one provided during the return process.

Return Shipping Costs

Unless an item is defective, damaged, or incorrectly fulfilled, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for return packages lost in transit.

Subscriptions

Subscriptions can be cancelled at any time before the next billing date through your account or by contacting support@furtect.com. Cancelling a subscription stops future charges and shipments; orders already billed and shipped are subject to the same cancellation and return terms described above.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@furtect.com.